Customer Satisfaction Policy

We guarantee your product(s) will be engraved exactly as you indicated and in the material and size and color you choose, so please double check your order before entering your initials and submitting it on the website or placing it in the mail. Products engraved as ordered may not be returned for a refund. The cost of shipping and handling is not refundable.

Since we obtain a tracking number for all packages mailed through the US Postal Services (USPS) and shipped UPS, we guarantee the delivery of products shipped to the designated destination.